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Droplets Support Articles
Generated on 5 Jun 2023
Can I use my Droplet's IP as a Reserved IP?
There is no possible way to convert a Droplet IP into a Reserved IP.
Can I attach a volume to multiple Droplets?
No; however, you can add another layer onto your Droplet with an attached Volume.
How do I implement daily Droplet backups?
You cannot change the frequency of Droplet backups, but you can use Snapshooter or the API to create daily snapshots of your Droplets.
Can I undo restoring a Droplet from a backup?
You cannot undo restoring a Droplet from a backup, but you can use an existing snapshot to restore a Droplet to a previous point in time.
Why does my Droplet have a US-based IP address when I created it in a different region?
All Droplets are assigned IPs that are owned by DigitalOcean, which is headquartered in the US.
Why does my Droplet show almost 100% disk usage even after attaching a new volume?
Adding a volume to your Droplet doesn’t increase its main disk size. You need to resize the Droplet to increase its main disk size.
How do I install cPanel on an Ubuntu Droplet?
Follow the instruction in this article to install cPanel.
Why does my load balancer respond with a 504 Gateway Timeout error?
By default, load balancers time out after the connection has been idle for 60 seconds. You can customize the timeout duration.
Why does my load balancer respond with an HTTP 503 error?
Load balancers return 503 errors when there are either no Droplets assigned to them or all of the assigned Droplets are unhealthy.
Can I add an old Droplet to a VPC without changing its IP address?
Older Droplets that did not have VPC enabled prior to October 2020 cannot be added to a VPC network without changing its IP address.
How do I change my Droplet's SSH port?
Edit your Droplet’s sshd_config file to change its SSH port.
Can I use a Reserved IP address to send emails via SMTP?
Reserved IPs do not support SMTP traffic.
Can I preserve my Droplet's IPv4 address when I transfer the Droplet?
You cannot retain a Droplet’s IPv4 when you transfer the Droplet to a new region. Use a reserved IP address to maintain a static IP address.
How do I migrate my Droplet to another datacenter region?
Take a snapshot of your Droplet and then create new Droplet from the snapsnot in the new datacenter.
Why can't I create a Droplet from a snapshot?
You cannot create Droplets in certain datacenters due to limited capacity. If you have snapshots in a limited capacity datacenter, transfer them to another datacenter to create Droplets from them.
Can I downsize a Droplet using a snapshot?
No, you cannot downsize a Droplet using a snapshot.
Why is my snapshot's size smaller than the Droplet's disk usage?
Snapshot images are compressed when stored.
When trying to restore a snapshot I get a the resource you were accessing could not be found error
Create a new Droplet from your snapshot image.
Can I choose my Droplet's IP address?
You cannot create Droplets with a specific IP address, but you can use reserved IPs for a static address that you can migrate between Droplets.
How do I clone or make a copy of a Droplet?
Create a snapshot of the Droplet, then create a new Droplet from that snapshot.
How do I rename a Droplet or change its hostname?
To rename your Droplet, change the Droplet’s name in the control panel, then change its hostname from the command line using
or by editing
How do I get a Droplet's dedicated IP address?
Droplets do not have a dedicated IP address.
How do I get my Droplet's FTP credentials?
Transfer files over SSH with SFTP.
How do I reset the WordPress admin panel password?
Click Lost your password? in the login page.
I did not get an email of my Droplet's root password
We do not email a Droplet’s root password. You can reset your root password if you don’t remember it.
I lost the SSH key for my Droplet
If you lose the private SSH key you use to log into a Droplet, you need to re-enable password authentication to recover access.
When I try to log into SSH I get a Permission Denied error
You may be receiving this error for various reasons, including a missing SSH key or incorrect password.
Why can't I use older versions of Linux on a Droplet?
Older operating systems can pose large security risks.
How do I recover a deleted Droplet?
You can recover your Droplet if you have taken a snapshot of the Droplet or signed up for automated backups.
Can I change my Droplet's backup schedule and frequency?
Backup schedules and frequency cannot be changed, but you can use Snapshots to backup a Droplet at anytime.
Do snapshots retain the IP address of the Droplet they were created from?
Snapshots do not retain the IP address of the Droplet they were created from, but you can use reserved IPs to assign the same address to new or redeployed Droplets.
How do I fix disk space issues on my Droplet?
You can review disk usage on your Droplet and then remove unnecessary files.
How can I allowlist the DigitalOcean Metrics agent with my firewall?
Configure your firewall to allow outgoing traffic through ports 80 and 443.
Can I make my Droplet smaller?
You cannot resize Droplets to smaller plans, but you can migrate your data to a smaller Droplet.
Can I use Windows on a Droplet?
No, we do not support Windows on Droplets.
How can I destroy my Droplets while maintaining my backups?
Destroying a Droplet destroys the backups along with it. You’ll want to preserve your backups first.
How can I migrate my data from my previous provider?
We have guides to help you migrate your data from your previous provider.
How do I install an SSL Certificate on a Droplet?
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
My Droplet won't boot, how can I regain access?
Use the recovery ISO to access Droplets that fail to boot up or have system problems.
Why is my Droplet booting in Read Only mode?
File system corruption can cause a Droplet to boot into read only mode.
How do I reset my Droplet's root password?
You can reset your Droplet’s password using the control panel or the recovery ISO.
Why does my Droplet have high CPU or RAM usage?
High RAM or CPU usage is normally the result of applications or kernel processes on the Droplet. You can monitor high CPU usage processes on the Droplet and stop them if necessary.
Can I have more than one WordPress instance installed?
You can serve multiple Wordpress instances from a single Droplet.
Can I have more than one domain on the same Droplet?
You can point multiple domains at a Droplet and serve multiple websites from it.
Why is SMTP blocked?
DigitalOcean blocks SMTP port 25 to prevent spam and other abuses of our platform.
Has my Droplet migration completed?
You can check to see if a Droplet’s migration has completed by checking its history.
Can I download a backup or snapshot?
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
How do I manually back up my Droplet?
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
How do I transfer a Droplet to another user?
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
How long will my backup or snapshot take to complete?
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.
How To Verify Your Droplet is Protected From the MDS Vulnerability
Instructions on patching Droplets for the Intel MDS vulnerability (Zombieload) and verifying the fix.
My Droplet is Sending an Outgoing Flood or DDoS
Next steps to take if you receive a message from DigitalOcean support because your Droplet is sending an outgoing flood or DDoS.