Droplets Support Articles

What to do in a blackhole event when your traffic stops routing properly.
IPv6 can be disabled by making changes to your Droplet’s network interface configuration.
You can disable the address on your Droplet from the command line or through updating your Droplet’s eth1 interface configuration.
You can access your Droplet’s file manager by connecting to the Droplet using SSH or the Droplet Console.
Ensure your Droplet’s public and private network interfaces are correctly named eth0 and eth1.
There is no possible way to convert a Droplet IP into a Reserved IP.
No; however, you can add another layer onto your Droplet with an attached Volume.
You cannot change the frequency of Droplet backups, but you can use SnapShooter or the API to create daily snapshots of your Droplets.
You cannot undo restoring a Droplet from a backup, but you can use an existing snapshot to restore a Droplet to a previous point in time.
All Droplets are assigned IPs that are owned by DigitalOcean, which is headquartered in the US.
Adding a volume to your Droplet doesn’t increase its main disk size. You need to resize the Droplet to increase its main disk size.
Follow the instruction in this article to install cPanel.
By default, load balancers time out after the connection has been idle for 60 seconds. You can customize the timeout duration.
Load balancers return 503 errors when there are either no Droplets assigned to them or all of the assigned Droplets are unhealthy.
Older Droplets that did not have VPC enabled prior to October 2020 cannot be added to a VPC network without changing its IP address.
Edit your Droplet’s sshd_config file to change its SSH port.
Reserved IPs do not support SMTP traffic.
You cannot retain a Droplet’s IPv4 when you transfer the Droplet to a new region. Use a reserved IP address to maintain a static IP address.
Take a snapshot of your Droplet and then create new Droplet from the snapsnot in the new datacenter.
You cannot create Droplets in certain datacenters due to limited capacity. If you have snapshots in a limited capacity datacenter, transfer them to another datacenter to create Droplets from them.
You cannot downsize a Droplet from a snapshot. Data is not always stored sequentially in memory, so reducing the size of a disk can result in data loss or corruption.
Snapshots of Droplets are a best estimate based on the disk usage. Snapshots of volumes operate at the block storage level, so the snapshot size may not match what the filesystem reports.
You cannot create Droplets with a specific IP address, but you can use reserved IPs for a static address that you can migrate between Droplets.
Create a snapshot of the Droplet, then create a new Droplet from that snapshot.
To rename your Droplet, change the Droplet’s name in the control panel, then change its hostname from the command line using hostnamectl or by editing /etc/hostname and /etc/hosts.
Droplets do not have a dedicated IP address.
Transfer files over SSH with SFTP.
Click Lost your password? in the login page.
We do not email a Droplet’s root password. You can reset your root password if you don’t remember it.
If you lose the private SSH key you use to log into a Droplet, you need to re-enable password authentication to recover access.
You may be receiving this error for various reasons, including a missing SSH key or incorrect password.
Older operating systems can pose large security risks.
You can recover your Droplet if you have taken a snapshot of the Droplet or signed up for automated backups.
Backup schedules and frequency cannot be changed, but you can use Snapshots to backup a Droplet at anytime.
Snapshots do not retain the IP address of the Droplet they were created from, but you can use reserved IPs to assign the same address to new or redeployed Droplets.
You can review disk usage on your Droplet and then remove unnecessary files.
Configure your firewall to allow outgoing traffic through ports 80 and 443.
You cannot resize Droplets to smaller plans, but you can migrate your data to a smaller Droplet.
No, we do not support Windows on Droplets.
Destroying a Droplet destroys the backups along with it. You’ll want to preserve your backups first.
We have guides to help you migrate your data from your previous provider.
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
Use the recovery ISO to access Droplets that fail to boot up or have system problems.
File system corruption can cause a Droplet to boot into read only mode.
You can reset your Droplet’s password using the control panel or the recovery ISO.
High RAM or CPU usage is normally the result of applications or kernel processes on the Droplet. You can monitor high CPU usage processes on the Droplet and stop them if necessary.
You can serve multiple WordPress instances from a single Droplet.
You can point multiple domains at a Droplet and serve multiple websites from it.
DigitalOcean blocks SMTP port 25 to prevent spam and other abuses of our platform.
You can check to see if a Droplet’s migration has completed by checking its history.
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users by email address.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.
Instructions on patching Droplets for the Intel MDS vulnerability (Zombieload) and verifying the fix.
Next steps to take if you receive a message from DigitalOcean support because your Droplet is sending an outgoing flood or DDoS.