Protocol Initiation Issues
Shell Environment Issues
Can't Sign In?
Droplets Support Articles
When I try to log into SSH, I get a "Permission Denied" error.
You may be receiving this error for various reasons, including a missing SSH key or incorrect password.
Why can't I use older versions of Linux on a Droplet?
Older operating systems can pose large security risks.
How do I recover a deleted Droplet?
You can recover your Droplet if you have taken a snapshot of the Droplet or signed up for automated backups.
Can I change my Droplet's backup schedule and frequency?
Backup schedules and frequency cannot be changed, but you can use Snapshots to backup a Droplet at anytime.
Do snapshots retain the IP address of the Droplet they were created from?
Snapshots do not retain the IP address of the Droplet they were created from, but you can use floating IPs to assign the same address to new or redeployed Droplets.
How do I fix disk space issues on my Droplet?
You can review disk usage on your Droplet and then remove unnecessary files.
How can I whitelist the DigitalOcean Metrics agent with my firewall?
Configure your firewall to allow outgoing traffic through ports 80 and 443.
Can I make my Droplet smaller?
You cannot resize Droplets to smaller plans, but you can migrate your data to a smaller Droplet.
Can I use Windows on a Droplet?
Windows cannot be used on a Droplet.
How can I destroy my Droplets while maintaining my backups?
Destroying a Droplet destroys the backups along with it. You’ll want to preserve your backups first.
How can I migrate my data from my previous provider?
We have guides to help you migrate your data from your previous provider.
How do I install an SSL Certificate on a Droplet?
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
My Droplet won't boot up. How can I access the recovery mode?
Use recovery mode to access Droplets that fail to boot up or have system problems.
Why is my droplet booting in Read Only mode?
File system corruption can cause a Droplet to boot into read only mode.
How do I reset my Droplet's root password?
You can reset your Droplet’s password using the control panel.
Why does my Droplet have high CPU or RAM usage?
High RAM or CPU usage is normally the result of applications or kernel processes on the Droplet. You can monitor high CPU usage processes on the Droplet and stop them if necessary.
Can I have more than one WordPress instance installed?
You can serve multiple Wordpress instances from a single Droplet.
Can I have more than one domain on the same Droplet?
You can point multiple domains at a Droplet and serve multiple websites from it.
Why is SMTP blocked?
DigitalOcean blocks SMTP port 25 for some new accounts to prevent spam and other abuses of our platform.
Has my Droplet migration completed?
You can check to see if a Droplet’s migration has completed by checking its history.
Can I download a backup or snapshot?
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
How do I manually back up my Droplet?
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
How do I transfer a Droplet to another user?
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
How long will my backup or snapshot take to complete?
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.