Billing Support Articles

Why don't I see Apple Pay as a payment option?

Apple Pay is available on the Safari browser. Try these troubleshooting steps if Apple Pay isn’t visible on your account.

Why don't I see Google Pay as a payment option?

Google Pay is available on Chromium-based browsers like Chrome, Brave, and Microsoft Edge. Sometimes there are issues with password managers like 1Password. Try these troubleshooting steps if Google Pay isn’t visible on your account.

I don't recognize a charge on my invoice

Download the CSV version of your invoice for more detailed billing information.

What if I'm unable to pay my invoice?

We’re happy to help you find solutions to pay your invoice.

How do I update my contact and company details on my invoice?

Update your contact and company details on your invoice.

Why was my card declined?

Resolve an issue with your credit card being declined.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.