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DNS Support Articles
Generated on 30 Nov 2023
How to Troubleshoot SSH Connectivity Issues
Problems with SSH connectivity include hostname resolution errors and connections being refused or timing out.
Check Your Droplet's Network Configuration
Diagnose and troubleshoot your Droplet’s network configuration.
How do I fix the DNS error "Primary Name Server Not Listed at Parent"?
Update your registrar to use DigitalOcean’s name servers.
How do I add an A record to my app on App Platform?
Apps do not have static IP addresses so you cannot point an A record at an app.
Does DigitalOcean support DNSSEC?
We regret to inform you that DigitalOcean currently does not support DNSSEC.
How do I fix the MongoDB error "DNSHostNotFound: Failed to look up service"?
Try using a public DNS server instead of your ISP’s default server.
Can I import a DNS zone?
You cannot import a DNS zone, but you can add the domain and manually create the DNS records.
How do I add a domain that contains special characters?
Use Punycode to add a non-ASCII domain name with DigitalOcean
How to Transfer a Domain Between Teams
We don’t have an option for transferring domains between teams, but you can download a zone file to help with manual transfer.
I can't delete my domain because of an associated Let's Encrypt certificate
Delete the Let’s Encrypt certificate associated with the domain in your account’s Settings section.
When connecting to PostgreSQL I get a Could Not Translate Hostname to Address error
Verify that the hostname is correct and whether your local machine has DNS resolution problems.
Why is my Droplet receiving Authoritative Answer flag errors?
Our DNS recursive servers now require Authoritative Answer flags when resolving host names.
Can I have more than one domain on the same Droplet?
You can point multiple domains at a Droplet and serve multiple websites from it.
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