Redis Support Articles

Verify your connection string and add your local machine to the database cluster’s trusted sources.
Add your machine to the database cluster’s list of trusted sources.
Prepend your connection string with your database client.
Check for typos and formatting errors in the connection string.
Verify that you are including the “–tls” flag in the connection string.
Verify that you are using the correct password.
We are currently processing the cluster, most likely for maintenance. You can expect no downtime or performance issues.