Accounts Support Articles

Open the most effective support ticket possible using these best practices.
Team collaboration is built into the DigitalOcean experience from sign-up.
You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
Change the email address on your account from the Manage Account page.
Switch from Google or GitHub SSO to the username and password sign-in method on the My Account page.
Use the Can’t Sign In form to send a support request if you can’t sign in to open a ticket.
Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.
If you were expecting an email with the code, check your spam folder. If you were expecting an SMS message, make sure you aren’t blocking communications from us and that you have the correct phone number on the account.
If you enter your username and password but can’t complete two-factor authentication, you can disable 2FA using your backup method (backup codes or SMS).
Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.
If you can’t access to the email account you use with your DigitalOcean account, first try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.
Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.
Try to restore access to your Google account by following GitHub’s account recovery process.
If you lost your Droplet’s SSH key or root password, reset the Droplet’s root password in the control panel. You can use the Recovery Console to regain access to the Droplet’s SSH configuration.
If you can’t log in because you receive an error on the DigitalOcean login screen, please open a support ticket with your device details.
We strongly recommend that you reset your account password and add additional security by enabling 2FA or SSO.
You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.
As a temporary workaround, new DigitalOcean users who begin with team account can transfer snapshots to other users via teams instead of directly via email address.
Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.
If you didn’t receive the password reset email you requested, check your spam folder and make sure you’re looking at the right email address and that you’ve refreshed for new mail.