Accounts Support Articles

Having trouble logging in? View solutions for common account login problems.

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.
No, support plans apply only to DigitalOcean.
Team collaboration is built into the DigitalOcean experience from sign-up.
You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).
Use the Can’t Sign In form to send a support request if you can’t sign into your account.
Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.
Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.
Try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.
Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.
Try to restore access to your Google account by following GitHub’s account recovery process.
Reset your account password and add additional security by enabling 2FA or SSO.
You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for or you have disabled cookies entirely.
If you didn’t receive a login email you requested from DigitalOcean, check your spam folder, make sure you’re looking at the right email address, and try refreshing for new mail.