Paperspace Support Articles
Paperspace provides two levels of support:
| Level | Availability | Includes |
|---|---|---|
| Standard | Free | Ticket-based support accessible 7 days a week |
| Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |
If you are a business that requires Enterprise level support, please contact our Customer Success team.
For account questions and technical problems, you can open a ticket. You can also open a ticket by clicking Contact Support in the console.
Before submitting a ticket
To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket:
Check the status page
Before opening a ticket, especially if you experience a delay or connectivity issue, check the Paperspace status page to see if the problem is caused by a system-wide issue.
Search for answers
Some problems require a support ticket, but we have solutions to many problems already documented. Look for relevant information using Paperspace Docs search, which combines results from product and account management documentation. You can also browse our forum.
Include the right information
The sooner our support agents have the information they need to troubleshoot, the faster they can help you. Consider the items below and include the information relevant to your situation in your ticket:
- Explain what you want to do and what you expect to happen.
- If you ran into a problem, describe it as specifically as possible.
- Walk through the steps that lead to the problem as you write them.
- If you encounter error messages, include the specific text.
- Take and attach screenshots where it makes sense.
Open a Ticket
