What do I do if my account was locked during sign-up?

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).
Use the Can’t Sign In form to send a support request if you can’t sign into your account.