How do I open a support ticket when I can't log in?

If you can’t sign in to open a ticket, send a support request through the “Can’t sign in?” form.

Can’t sign in? Contact our support team through this form for help.

If you receive an error on the DigitalOcean login screen that prevents you from signing into your account, include your device details in the description. To get your device details, visit and click Copy, then paste the URL in the ticket description.

If you can sign in, please log in and create a support ticket instead.

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.
You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).