What do I do if I get verification codes for sign-in attempts that weren't me?

If you receive a verification code email from DigitalOcean, somebody has successfully entered your email address and DigitalOcean account password.

We strongly recommend that you reset your DigitalOcean account password to prevent unauthorized access and update any other accounts which use the same email address and password combination.

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I didn't get my verification code

If you were expecting an email with the code, check your spam folder. If you were expecting an SMS message, make sure you aren’t blocking communications from us and that you have the correct phone number on the account.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.