Why didn't I receive a password reset email or verification code?

Email generally arrives quickly. If you haven’t received the email you requested within a few minutes:

• Make sure you’re checking the right email address.
• Check your spam folder for the email. If you find it there, we recommend adding *.digitalocean.com to your email allowlist.
• If your email client needs to be refreshed, make sure you’ve actively checked for new mail.

If you were expecting an SMS message with a verification code, make sure you aren’t blocking communications from us and that you have entered the correct phone number in your profile’s Security page.

If you still haven’t received the password reset email or verification code you expected, open a support ticket with your device details in the description. To get your device details, visit whatsmybrowser.org and click Copy, then paste the URL in the ticket description.

Related Topics

What do I do if my account was locked during sign-up?

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

How do I log in if I lose my two-factor authentication device?

If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).