Logging In

What do I do if my account was locked during sign-up?

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

How do I log in if I lose my two-factor authentication device?

If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).

How do I open a support ticket when I can't log in?

Use the Can’t Sign In form to send a support request if you can’t sign into your account.

How do I switch the Google or GitHub account I use to log in to DigitalOcean?

Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.

I forgot my username or password

Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.

I lost access to the email I use to log in

Try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.

I lost access to the GitHub account I use to sign into DigitalOcean

Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.

I lost access to the Google account I use to sign into DigitalOcean

Try to restore access to your Google account by following GitHub’s account recovery process.

What do I do if I get verification codes for sign-in attempts that weren't me?

Reset your account password and add additional security by enabling 2FA or SSO.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

Why didn't I receive a password reset email or verification code?

If you didn’t receive a login email you requested from DigitalOcean, check your spam folder, make sure you’re looking at the right email address, and try refreshing for new mail.

How do I fix an "Access Denied" error when connecting to MySQL?

Verify your connection string, login credentials, and user permissions.