What if I'm unable to pay my invoice?

Validated on 12 Mar 2024 • Last edited on 13 Mar 2024

If you find that you are unable to make a payment, please contact our support team. Our billing and technical specialists can help you find solutions to best protect your data and the hard work you’ve put into building and maintaining your project.

We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended.

Why don't I see Google Pay as a payment option?

Google Pay is available on Chromium-based browsers like Chrome, Brave, and Microsoft Edge. Sometimes there are issues with password managers like 1Password. Try these troubleshooting steps if Google Pay isn’t visible on your account.

Why was my card declined?

Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.

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