For AI agents: The documentation index is at https://docs.digitalocean.com/llms.txt. Markdown versions of pages use the same URL with index.html.md in place of the HTML page (for example, append index.html.md to the directory path instead of opening the HTML document).

DigitalOcean has a monthly billing cycle. We invoice and charge your team’s primary payment method on the first calendar day of each month for the previous month’s resource usage, applying promo code credit and taxes when applicable.

Depending on your account tier, we may also charge your primary payment method earlier in the month when your outstanding balance reaches your tier’s auto-charge amount. This charge is automatic. For current prepayment and auto-charge amounts by tier, see View Resource Limits or the Resource Limits page in the Control Panel. For how due dates and tiers work together, see How to Pay Your Bill.

When we charge an account, we first apply any PayPal pre-payments to the balance.

If there is a balance remaining after pre-payments, we charge the account’s default credit or debit card. If the default payment method fails, we try charging other payment methods on file.

When Enforcement Starts

If we cannot collect an outstanding balance, for example, after a monthly charge on the first day of the month fails or after a mid-month charge at your tier’s auto-charge amount fails, the same enforcement process applies.

Past Due Accounts

If there are no valid payment methods on file to cover an outstanding balance, the account is past due, at which point:

• We email the account owner.
• We place the account on hold, which prevents creating new resources.
• The account’s existing resources continue to run.
• In certain cases, any Spaces on the account cannot be accessed.

To restore a past due account, the account owner needs to log in and pay the balance.

Suspended Accounts

If an account continues to remain past due, we email the account owner and the account is suspended, at which point:

• We power down the account’s resources.
• We redirect logins to the payment page.

To restore a suspended account, the account owner needs to log in and pay the balance.

Permanently Deleted Resources

If an unresolved balance continues after suspension, we may permanently delete the account’s resources. Deleted resources cannot be recovered. The account owner can still pay the balance to access the account, but they must recreate any resources that were removed.

How fast an account moves between past due, suspension, and permanent deletion depends on the account. DigitalOcean does not publish fixed timelines for these stages.

Help with Payments

For help with payments, see the following support articles:

Can I have a refund?

We do not offer refunds.

What if I'm unable to pay my invoice?

We do not offer extensions, but we can help you find other solutions.

Why was my card declined?

Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.