Why was my card declined?

When you attempt to add a new card or make a payment towards your bill, there is a possibility that your card my be declined. Your card can be declined by DigitalOcean or by your banking institution.

DigitalOcean accepts most international cards, as well as credit/debit cards from major financial institutions. If your card is being declined, check the following common issues:

  • You are trying to pay with a prepaid card. We currently do not accept prepaid cards. You can try adding your prepaid card as a funding method on a Paypal account. If Paypal allows this, you could then use your Paypal account to fund your DigitalOcean account. Otherwise, you’d need to add a different card to your account.

  • Banking restrictions may be in place. Common restrictions include: restrictions on international transactions, payment stops or blocks, the card has been flagged as fraudulent or stolen.

  • The funds are unavailable. Check that the funds are available at the bank to complete the transaction. Some banks put holds on checks when you try to deposit them, and this could affect how much of your funds are actually available.

  • The bank has accidentally flagged the transaction as fraudulent. Some banks errantly flag the transaction as fraudulent, especially if it’s an international transaction. Contact your bank to let them know that you do authorize these charges. The transaction name will have “DigitalOcean” in it. For example “DIGITALOCEAN.COM NET YORK CITY”.

  • The card issuer may require 3D secure authentication. Contact your bank to see if the card issuer requires 3D Secure authentication. DigitalOcean and our credit card processor do not manage 3D Secure authentication. You must contact your bank or card issuer to manage any 3D Secure authentication.