Why was my card declined?

When you attempt to add a new card or make a payment towards your bill, your card may be declined either by DigitalOcean or by your banking institution.

DigitalOcean accepts most international cards, as well as credit/debit cards from major financial institutions. If your card is being declined, you may be encountering one of the following issues:

  • You are trying to pay with a prepaid card. We currently do not accept prepaid cards.

    As a workaround, try adding your prepaid card as a funding method on a PayPal account. If PayPal allows this, you can use your PayPal account to fund your DigitalOcean account. Otherwise, you need to add a different payment method to your DigitalOcean account.

  • The funds are unavailable. Check that the funds are available at the bank to complete the transaction. Some banks put holds on checks when you try to deposit them, and this could affect how much of your funds are actually available.

  • The bank accidentally flagged the transaction as fraudulent. Some banks incorrectly flag DigitalOcean transactions as fraudulent, especially if it’s an international transaction. Contact your bank to let them know that you authorize these charges. The transaction names have “DigitalOcean” in it, as in “DIGITALOCEAN.COM NET YORK CITY”.

  • The card issuer may require 3-D Secure authentication. Contact your bank to see if the card issuer requires 3-D Secure authentication. DigitalOcean and our credit card processor do not manage 3-D Secure authentication. You must contact your bank or card issuer to manage 3-D Secure authentication.

Google Pay is available on Chromium-based browsers like Chrome, Brave, and Microsoft Edge. Sometimes there are issues with password managers like 1Password. Try these troubleshooting steps if Google Pay isn’t visible on your account.
We do not offer extensions, but we can help you find other solutions.
Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.