What if I'm unable to pay my invoice?

If you find that you are unable to make a payment, please contact our support team. Our billing and technical specialists can help you find solutions to best protect your data and the hard work you’ve put into building and maintaining your project.

We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended.

Related Topics

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.

Can I have a refund?

We do not offer refunds.

I don't recognize a charge on my invoice

Download the CSV version of your invoice for more detailed billing information.