Billing Support

Why do I need to enter a payment method?

We use payment information to verify your identity, which allows us to keep DigitalOcean safe against spammers and bots.

Why does DigitalOcean require prepayment for PayPal?

When you connect PayPal as a payment method, the small prepayment verifies your account.

Can I have a refund?

We do not offer refunds.

Can I prepay for my support plans?

No, you cannot prepay for DigitalOcean support plans.

Why don't I see Apple Pay as a payment option?

Apple Pay is available on the Safari browser. Try these troubleshooting steps if Apple Pay isn’t visible on your account.

Why don't I see Google Pay as a payment option?

Google Pay is available on Chromium-based browsers like Chrome, Brave, and Microsoft Edge. Sometimes there are issues with password managers like 1Password. Try these troubleshooting steps if Google Pay isn’t visible on your account.

I don't recognize a charge on my invoice

Download the CSV version of your invoice for more detailed billing information.

What if I'm unable to pay my invoice?

We do not offer extensions, but we can help you find other solutions.

How do I update my contact and company details on my invoice?

You can edit your personal account settings on the My Account page. You can edit your team settings on the Settings page. You can update your billing address, tax location, or add a tax ID on the Billing Settings page.

Why was my card declined?

Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.