Why didn't I receive a password reset email or verification code?

Email generally arrives quickly. If you haven’t received the email you requested within a few minutes:

• Make sure you’re checking the right email address.
• Check your spam folder for the email. If you find it there, we recommend adding *.digitalocean.com to your email allowlist.
• If your email client needs to be refreshed, make sure you’ve actively checked for new mail.

If you were expecting an SMS message with a verification code, make sure you aren’t blocking communications from us and that you have entered the correct phone number in your profile’s Security page.

If you still haven’t received the password reset email or verification code you expected, open a support ticket with your device details in the description. To get your device details, visit whatsmybrowser.org and click Copy, then paste the URL in the ticket description.

Related Topics

What do I do if I get verification codes for sign-in attempts that weren't me?

Reset your account password and add additional security by enabling 2FA or SSO.

I forgot my username or password

Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.