Late Payments
Our late payment policies for past due accounts and suspended accounts.
Why can't I find my app even after paying my past due balance?
Validated on 18 Sep 2024 • Last edited on 19 Sep 2024
If your account has an unpaid past due balance for a prolonged time, we suspend your account. If your account remains suspended because of an unpaid past due balance for additional time, we permanently destroy all resources on the account.
You can pay your past due balance after this point to restore access to your account, but we cannot recover any destroyed resources.
You can contact support to request the app spec for deleted apps to recreate the app with the same configuration.
Related Topics
Why am I receiving 520 status codes from my app?
Your app may have crashed while trying to receive an upload or return a response larger than it has been configured to manage.
Why am I receiving a forbidden error when making changes to my App Platform app?
Your team balance may be past due. Pay your balance to lift restrictions on actions you can take on the platform.
Why does my app not restart when it fails a health check?
If an app’s health check fails, the app currently does not restart. This is because App Platform does not currently support liveness probes. An app only automatically restarts if the app crashes or if its disk or RAM usage exceeds the its limits.