How can I disable device verification?
You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
What do I do if my account was locked during sign-up?
Validated on 18 Mar 2024 • Last edited on 18 Mar 2026
If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.
Related Topics
How do I open a support ticket when I can't log in?
Use the Can’t Sign In form to send a support request if you can’t sign into your account.
How do I switch the Google or GitHub account I use to log in to DigitalOcean?
Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.