What do I do if my account was locked during sign-up?

Validated on 18 Mar 2024 • Last edited on 29 Mar 2024

If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

How do I log in if I lose my two-factor authentication device?

If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).

How do I open a support ticket when I can't log in?

Use the Can’t Sign In form to send a support request if you can’t sign into your account.

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