How do I open a support ticket when I can't log in?
Use the Can’t Sign In form to send a support request if you can’t sign into your account.
I lost access to the Google account I use to sign into DigitalOcean
Validated on 4 Oct 2022 • Last edited on 18 Mar 2026
If you have lost access to your Google account, first try to restore your access to that account using Google’s account recovery procedures.
If you can’t regain access to your Google account, submit a support ticket. Our support team can guide you through verifying your identity and setting a new authentication method for your account.
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How do I switch the Google or GitHub account I use to log in to DigitalOcean?
Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.
I forgot my username or password
Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.