How do I open a support ticket when I can't log in?

Validated on 15 Mar 2024 • Last edited on 18 Mar 2026

If you can’t sign in to open a ticket, send a support request through the “Can’t sign in?” form.

Contact Support at DigitalOcean

Can’t sign in? Contact our support team through this form for help.

digitalocean.com

If you receive an error on the DigitalOcean login screen that prevents you from signing into your account, include your device details in the description. To get your device details, visit whatsmybrowser.org and click Copy, then paste the URL in the ticket description.

If you can sign in, please log in and create a support ticket instead.

I forgot my username or password

Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.

I lost access to the GitHub account I use to sign into DigitalOcean

Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.

I lost access to the Google account I use to sign into DigitalOcean

Try to restore access to your Google account by following GitHub’s account recovery process.

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