Why am I receiving 520 status codes from my app?
Your app may have crashed while trying to receive an upload or return a response larger than it has been configured to manage.
Why am I receiving a forbidden error when making changes to my App Platform app?
Validated on 10 Mar 2025 • Last edited on 11 Apr 2025
When making changes to an App Platform app (like updating environment variables or deploying a new version), a forbidden error means you don’t have permission to perform that action because your account or team are in a restricted state on the platform.
Often, this is because your team balance is past due, which may happen if your default payment method fails and there are no other valid payment methods on file.
If your balance is past due, we temporarily restrict actions on your team until the balance is paid. To resolve a past due balance, add a valid payment method, then pay your bill.
If your team balance is not past due and you’re still receiving a forbidden error, contact support.
Related Topics
Why does my app not restart when it fails a health check?
If an app’s health check fails, the app currently does not restart. This is because App Platform does not currently support liveness probes. An app only automatically restarts if the app crashes or if its disk or RAM usage exceeds the its limits.
Where can I find the client IP address of a request connecting to my app?
You can find the client IP address of a request connecting to your app in the do-connecting-ip HTTP header.