Why am I receiving a forbidden error when making changes to my App Platform app?

When making changes to an App Platform app (like updating environment variables or deploying a new version), a forbidden error means you don’t have permission to perform that action because your account or team are in a restricted state on the platform.

Often, this is because your team balance is past due, which may happen if your default payment method fails and there are no other valid payment methods on file.

If your balance is past due, we temporarily restrict actions on your team until the balance is paid. To resolve a past due balance, add a valid payment method, then pay your bill.

If your team balance is not past due and you’re still receiving a forbidden error, contact support.

Related Topics

How do I fix the error "Record is managed by an App on this account, and cannot be deleted"?

Use the app’s Settings tab to remove domains associated with App Platform apps.

Why do I get the error “JavaScript heap out of memory” during deployment?

Increase the heap memory by setting the environment variable NODE_OPTIONS=–max-old-space-size=4096.

How do I fix a "permission denied for schema public" error in my dev database?

Delete the existing dev database and create a new one. Then make sure that the app deployment completes successfully.