What do I do if I get verification codes for sign-in attempts that weren't me?

Validated on 4 Oct 2022 • Last edited on 18 Mar 2026

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If you receive a verification code email from DigitalOcean, somebody has successfully entered your email address and DigitalOcean account password.

We strongly recommend that you reset your DigitalOcean account password to prevent unauthorized access and update any other accounts which use the same email address and password combination.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

Why didn't I receive a password reset email or verification code?

If you didn’t receive a login email you requested from DigitalOcean, check your spam folder, make sure you’re looking at the right email address, and try refreshing for new mail.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

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