What do I do if I get verification codes for sign-in attempts that weren't me?

Validated on 4 Oct 2022 • Last edited on 29 Mar 2024

If you receive a verification code email from DigitalOcean, somebody has successfully entered your email address and DigitalOcean account password.

We strongly recommend that you reset your DigitalOcean account password to prevent unauthorized access and update any other accounts which use the same email address and password combination.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

I forgot my username or password

Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.

We can't find any results for your search.

Try using different keywords or simplifying your search terms.