MongoDB Support

How do I fix the "Cannot create property _id on string" type error?

Remove the _id field from your JSON data so MongoDB can automatically generate unique _id values for each document during import.

How do I fix the "DNSHostNotFound Failed to look up service" error?

Use a public DNS server, such as Google’s 8.8.8.8, to resolve SRV lookups required by MongoDB’s connection string.

How do I unblock my MongoDB database?

Increase your cluster’s disk space or delete data to unblock your MongoDB database.

How do I fix the "Connection Refused" error when connecting to my database?

Verify the connection string, ensure correct port usage, and add your local machine to the database cluster’s trusted sources.

How do I fix the "Connection Timed Out" error when connecting to my database?

Add your machine to the database cluster’s list of trusted sources in the firewall settings.

How do I fix the "Invalid Parameters and Values" error when connecting to my database?

Verify the format and values in the connection string for typos or formatting errors.

How do I fix the "No Such File or Directory" error when connecting to my database?

Prepend your database client command to the connection string.

Why is my cluster rebalancing/resizing?

We are currently processing the cluster, most likely for maintenance. You can expect no downtime or performance issues.