Late Payments

DigitalOcean has a monthly billing cycle. On the first calendar day of each month, we invoice and charge accounts for the previous month’s resource usage, applying promo code credit and taxes when applicable.

When we charge accounts on the first of the month, we first apply any PayPal pre-payments to the balance.

If there is a balance remaining after pre-payments, we charge the account’s default credit or debit card. If the default payment method fails, we try charging other payment methods on file.

Past Due Accounts

If there are no valid payment methods on file to cover an outstanding balance, the account is past due, at which point:

• We email the account owner.
• We place the account on hold, which prevents creating new resources.
• The account’s existing resources continue to run.
• In certain cases, any Spaces on the account cannot be accessed.

To restore a past due account, the account owner needs to log in and pay the balance.

Suspended Accounts

If an account continues to remain past due, we email the account owner and the account is suspended, at which point:

• We power down the account’s resources.
• We redirect logins to the payment page.

To restore a suspended account, the account owner needs to log in and pay the balance.

If an account remains suspended for 14 days, all of the account’s resources are permanently deleted and cannot be recovered. The account owner can still pay the balance to access the account, but the resources remain irreversibly deleted, and the account owner can optionally recreate the resources

Help with Payments

For help with payments, see the following support articles:

Can I have a refund?

We do not offer refunds.

What if I'm unable to pay my invoice?

We do not offer extensions, but we can help you find other solutions.

Why was my card declined?

Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.