Why do I need to enter a payment method?

We use payment information to verify your identity, which allows us to keep DigitalOcean safe against spammers and bots.

We bill based on usage, which means you’re only billed for the services you actually use.

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Why does DigitalOcean require prepayment for PayPal?

When you connect PayPal as a payment method, the small prepayment verifies your account.

Can I have a refund?

We do not offer refunds.

Can I prepay for my support plans?

No, you cannot prepay for DigitalOcean support plans.