Redis Support

How do I fix the "Connection Refused" error when connecting to my database?

Verify the connection string, ensure correct port usage, and add your local machine to the database cluster’s trusted sources.

How do I fix the "Connection Timed Out" error when connecting to my database?

Add your machine to the database cluster’s list of trusted sources in the firewall settings.

How do I fix the "EndOfFile" error when connecting to Redis?

Ensure the –tls flag is included in the connection string and check your machine’s certificate store.

How do I fix the "Invalid Parameters and Values" error when connecting to my database?

Verify the format and values in the connection string for typos or formatting errors.

How do I fix the "Invalid Password" error when connecting to Redis?

Verify that the password used with the -a flag in the connection string is correct.

How do I fix the "No Such File or Directory" error when connecting to my database?

Prepend your database client command to the connection string.

Why is my cluster rebalancing/resizing?

We are currently processing the cluster, most likely for maintenance. You can expect no downtime or performance issues.