Redis Support Articles

Verify the connection string, ensure correct port usage, and add your local machine to the database cluster’s trusted sources.

Add your machine to the database cluster’s list of trusted sources in the firewall settings.

Ensure the –tls flag is included in the connection string and check your machine’s certificate store.

Verify the format and values in the connection string for typos or formatting errors.

Verify that the password used with the -a flag in the connection string is correct.

Prepend your database client command to the connection string.

We are currently processing the cluster, most likely for maintenance. You can expect no downtime or performance issues.