Can I have a refund?

Validated on 12 Mar 2024 • Last edited on 18 Mar 2026

Copy page as Markdown View page as Markdown

We do not offer refunds.

If there are extenuating circumstances, contact support.

What if I'm unable to pay my invoice?

We do not offer extensions, but we can help you find other solutions.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.

I don't recognize a charge on my invoice

Download the CSV version of your invoice for more detailed billing information.

We can't find any results for your search.

Try using different keywords or simplifying your search terms.