How do I migrate my NVIDIA GRID machine to a new machine?
To continue using Paperspace as a VDI solution, migrate to a dedicated GPU machine.
Paperspace Support
Validated on 1 Jul 2024 • Last edited on 29 Mar 2024
Paperspace provides two levels of support:
| Level | Availability | Includes |
|---|---|---|
| Standard | Free | Ticket-based support accessible seven days a week |
| Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |
If you require Enterprise level support, send a request to the Paperspace Customer Success team. If you have questions about your account or technical issues, you can contact support by opening a support ticket below.
Before submitting a support ticket for delays or connectivity issues, check the Paperspace Community Forum for possible solutions.
To ensure that Paperspace support helps you efficiently, include the following in your ticket description:
- State your initial goal or what you wanted to accomplish prior to the issue.
- Describe the issue, specifically steps you took that led to the issue and any error messages you encountered.
- Attach any necessary screenshots related to your issue.