How do I fix the DNS error "Primary Name Server Not Listed at Parent"?

Validated on 13 Feb 2025 • Last edited on 18 Mar 2026

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When checking DNS propagation, the error “Primary Name Server Not Listed at Parent” means your primary name server is not in the list of name servers you provided to the registrar.

To fix this error, update your registrar to use DigitalOcean’s name servers.

If you have configured vanity/branded name servers pointing at DigitalOcean’s name server IP addresses, read Why aren’t my vanity DNS name servers resolving?.

Why does my domain fail to resolve?

A domain could fail to resolve because the name server changes did not completely propagate, DNSSEC or the domain registrar needs verification, the DigitalOcean name servers are not configured at your registrar, or there are different name server providers active.

Why aren't my vanity DNS name servers resolving?

If you use vanity or branded DNS nameservers that delegate to DigitalOcean’s nameservers, you must update to new IP addresses.

How do I fix the error "Record is managed by an App on this account, and cannot be deleted"?

Use the app’s Settings tab to remove domains associated with App Platform apps.

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