Generated on 2 Jan 2026
Notebooks are a web-based Jupyter IDE with shared persistent storage for long-term development and inter-notebook collaboration, backed by accelerated compute.
Paperspace provides two levels of support:
| Level | Availability | Includes |
|---|---|---|
| Standard | Free | Ticket-based support accessible seven days a week |
| Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |
If you require Enterprise level support, send a request to the Paperspace Customer Success team. If you have questions about your account or technical issues, you can contact support by opening a support ticket below.
Before submitting a support ticket for delays or connectivity issues, check the Paperspace Community Forum for possible solutions.
Effective 14 January 2025, Paperspace support email responses will use the digitalocean.com domain. Add digitalocean.com to your email allowlist and reply only to emails from digitalocean.com.
After the change, use the form on this page to open new tickets. For ongoing issues, include your previous ticket ID, as past ticket history will be unavailable.
To ensure that Paperspace support helps you efficiently, include the following in your ticket description:
Try using different keywords or simplifying your search terms.