Znuny LTS

Preinstalled instance of Znuny LTS 6.5, the continued open-source project of the ((OTRS)) Community Edition 6.

A service management and customer support web application with ITSM capabilities, process management, and many more enterprise features.

Software Included

Creating an App using the Control Panel

Click the Deploy to DigitalOcean button to create a Droplet based on this 1-Click App. If you aren’t logged in, this link will prompt you to log in with your DigitalOcean account.

Creating an App using the API

In addition to creating a Droplet from the Znuny LTS 1-Click App using the control panel, you can also use the DigitalOcean API. As an example, to create a 4GB Znuny LTS Droplet in the SFO2 region, you can use the following curl command. You need to either save your API access token) to an environment variable or substitute it in the command below.

curl -X POST -H 'Content-Type: application/json' \
         -H 'Authorization: Bearer '$TOKEN'' -d \
        '{"name":"choose_a_name","region":"sfo2","size":"s-2vcpu-4gb","image": "znuny-znunylts-10"}' \
        "https://api.digitalocean.com/v2/droplets"

Getting Started After Deploying Znuny LTS

Getting started

Besides the preinstalled application this droplet also:

• Enables the UFW firewall to allow SSH, HTTP and HTTPS
• Secure the MariaDB with a password for the root user

After you create the Znuny 1-Click Droplet:

• Login with the user root@localhost via the Droplet’s URL http://your_droplet_public_ipv4/otrs/index.pl
• The password for this user is in /root/.znuny_password
• The MySQL root password is in /root/.digitalocean_password.

TODOs for you:

• Assign a valid DNS name to your server

• Create SSL certificate and configure the web server. We recommend the tutorial at https://www.digitalocean.com/community/tutorials/how-to-secure-apache-with-let-s-encrypt-on-debian-10

• Start configure your Znuny by setting these system configurations

  • FQDN
  • HTTPSForceRedirect

• Configure inbound and outbound e-mails

• Configure the backup

• Study the documentaion

• Have fun!