This DigitalOcean marketplace add-on gives you instant access to the free tier of Helpy Pro. This includes the core open source ticketing features for 1 agent.
- Convert incoming emails to support tickets which appear in your agent inbox
- Provide a customized help center where customers can submit or track previous requests
- Organize tickets with tagging and team groups. Assign tickets to agents and teams.
- Quickly locate tickets using the integrated ticket search
- Manage and organize customer tickets with Merge and Split
- Manage your customer contacts with the integrated customer CRM
- Support for 20+ languages
Helpy Pro can be upgraded to a full version by choosing a paid tier, which unlocks features designed for scaling businesses, including:
- Empower your customers to solve their own problems with a searchable knowledgebase
- Stay organized with ticketing that includes custom views, queues, and SLAs
- Gain operational efficiencies with auto-assignment, real-time notifications, and automation
- Create and customize ticket creation forms for different reasons and teams
- Advanced reporting to help you optimize your content and operations
- Live chat and Knowledgebase widget to bring help directly to your customers in product
- A full API for building deep integrations into your existing application stack or any of the 4000+ apps on Zapier.
Installing this Add-On using the Control Panel
Click the Deploy to DigitalOcean button to install this add-on. If you aren’t logged in, this link will prompt you to log in with your DigitalOcean account.