Helpy Pro

This DigitalOcean marketplace add-on gives you instant access to the free tier of Helpy Pro. This includes the core open source ticketing features for 1 agent.

Core Features

• Convert incoming emails to support tickets which appear in your agent inbox
• Provide a customized help center where customers can submit or track previous requests
• Organize tickets with tagging and team groups. Assign tickets to agents and teams.
• Quickly locate tickets using the integrated ticket search
• Manage and organize customer tickets with Merge and Split
• Manage your customer contacts with the integrated customer CRM
• Support for 20+ languages

Helpy Pro can be upgraded to a full version by choosing a paid tier, which unlocks features designed for scaling businesses, including:

• Empower your customers to solve their own problems with a searchable knowledgebase
• Stay organized with ticketing that includes custom views, queues, and SLAs
• Gain operational efficiencies with auto-assignment, real-time notifications, and automation
• Create and customize ticket creation forms for different reasons and teams
• Advanced reporting to help you optimize your content and operations
• Live chat and Knowledgebase widget to bring help directly to your customers in product
• A full API for building deep integrations into your existing application stack or any of the 4000+ apps on Zapier.

Software Included

Installing this Add-On using the Control Panel

Click the Deploy to DigitalOcean button to install this add-on. If you aren’t logged in, this link will prompt you to log in with your DigitalOcean account.

Getting Started After Deploying Helpy Pro