Why didn't I receive a password reset email?

Email generally arrives quickly. If you haven’t received the email within a few minutes:

  • Make sure you’re checking the right email address.
  • Look in your spam folder for a message titled Password Reset. If you find the message there, you may want to add digitalocean.com and support.digitalocean.com to your email allowlist.
  • If your email client needs to be refreshed, make sure you’ve actively checked for new mail.

If you still don’t have a reset email, contact our support team.

Change the email address on your account from the Manage Account page.
If you were expecting an email with the code, check your spam folder. If you were expecting an SMS message, make sure you aren’t blocking communications from us and that you have the correct phone number on the account.
Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.