What support plans are available?
DigitalOcean provides free ticket-based support to all customers, accessible 24 hours a day, 7 days a week.
Paid support plans that grant access to additional resources and faster response times are also available.
Further details and pricing on these support plans are available on the DigitalOcean support plans product page.
You can review frequently asked questions about our support plans under the Support Plans topic of this knowledge base, including how to access chat support as a Premium customer, purchase a Developer, Standard, or Premium plan, and how to cancel or downgrade a support plan.
DigitalOcean support plans Overview
The differences between the DigitalOcean support plans are mainly response times, access to more dedicated technical staff, available communication channels and pricing. The Premium plan offers many additional benefits covered in the DigitalOcean support plans product page.
| Support Tier | Starter | Developer | Standard | Premium |
|---|---|---|---|---|
| Response Time | < 24 hours | < 12 hours | < 2 hours | < 30 minutes |
| Support Agents | Customer support staff providing general guidance. | Customer support staff providing general guidance. | High-level technical staff experienced in all products, resulting in quicker and consistent troubleshooting. | High-level technical staff experienced in all products, resulting in quicker and consistent troubleshooting. |
| Severity Coverage covering low to high mission critical incident response | ✓ | ✓ | ✓ | ✓ |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Month-to-month Pricing | X | ✓ | ✓ | ✓ |
| Live Chat | X | X | ✓ | ✓ |
| Dedicated Slack Channel and Video Calls | X | X | X | ✓ |
Read more about our support plans to see how they compare and how to sign up.
