# What do I do if my account was locked during sign-up?

If your account is locked during sign-up, [contact DigitalOcean support](https://cloudsupport.digitalocean.com) so we can authorize your access to your account.

## Related Topics

[How can I disable device verification?](https://docs.digitalocean.com/support/how-can-i-disable-device-verification/index.html.md): You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

[How do I log in if I lose my two-factor authentication device?](https://docs.digitalocean.com/support/how-do-i-log-in-if-i-lose-my-two-factor-authentication-device/index.html.md): If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).

[How do I open a support ticket when I can't log in?](https://docs.digitalocean.com/support/how-do-i-open-a-support-ticket-when-i-cant-log-in/index.html.md): Use the Can’t Sign In form to send a support request if you can’t sign into your account.