To improve collaboration on our platform, starting on 30 November 2021, a percentage of new sign-ups on DigitalOcean begin with a team account. On 27 Jan 2022, we began converting existing personal accounts to team accounts.
During this transition, converted users are temporarily unable to transfer snapshots directly to other users by email address. As a workaround, these users can transfer snapshots to other users using teams:
We’re working on an improved snapshot transfer feature which restores the option to send snapshots to a user email address for affected users.