# Paperspace Support

Paperspace provides two levels of support:

| Level | Availability | Includes |
|---|---|---|
| Standard | Free | Ticket-based support accessible seven days a week |
| Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |

If you require Enterprise level support, send a request to the [Paperspace Customer Success team](https://www.paperspace.com/contact-sales). If you have questions about your account or technical issues, you can contact support by opening a support ticket below.

**Note**:

  Effective 14 January 2026, Paperspace support email responses use the `digitalocean.com` domain. Add `digitalocean.com` to your email allowlist and reply only to emails from `digitalocean.com`.

  To open new tickets use the form on this page. For ongoing issues, include your previous ticket ID, as past ticket history is unavailable.

Before submitting a support ticket for delays or connectivity issues, check the [Paperspace Community Forum](https://community.paperspace.com) for possible solutions.

## Contact Support

To ensure that Paperspace support helps you efficiently, include the following in your ticket description:

- State your initial goal or what you wanted to accomplish prior to the issue.
- Describe the issue, specifically steps you took that led to the issue and any error messages you encountered.

All fields marked with `*` are required.

Email*

Ticket Topic*

Team ID / Handle* Please enter your team ID or "N/A" if none is available

Instance Type* Select N/A A100 A100-80G A100-80Gx2 A100-80Gx4 A100-80Gx8 A100x2 A100x4 A100x8 A4000 A4000x2 A4000x4 A5000 A5000x2 A5000x4 A6000 A6000x2 A6000x4 C10 C8 C9 H100 H100x2 H100x4 H100x8 GPU+ P4000 P4000x2 P4000x4 P5000 P5000x2 P5000x4 P6000 P6000x2 P6000x4 RTX4000 RTX4000x2 RTX4000x4 RTX5000 RTX5000x2 RTX5000x4 RTX6000 RTX6000x2 RTX6000x4 V100 V100-32G V100-32Gx2 V100-32Gx4

Product ID This is the identifier of your product such as the Machine, Snapshot, Network, Project, Notebook, etc.
Examples: Machine ID: psxxxxxx Project ID: prxxxxxx Notebook ID: nxxxxxxx

Ticket Subject*

Inquiry / Description of the issue*

[How do I migrate my NVIDIA GRID machine to a new machine?](https://docs.digitalocean.com/support/how-do-i-migrate-my-nvidia-grid-machine-to-a-new-machine/index.html.md): To continue using Paperspace as a VDI solution, migrate to a [dedicated GPU machine](https://docs.digitalocean.com/products/paperspace/pricing/index.html.md).

[Do DigitalOcean support plans apply to Cloudways or Paperspace?](https://docs.digitalocean.com/support/do-digitalocean-support-plans-apply-to-cloudways-or-paperspace/index.html.md): No, support plans apply only to DigitalOcean.