I didn't get my verification code

If you were expecting an email with a verification code to log into your DigitalOcean, check your spam folder. To be sure you receive these and other DigitalOcean emails directly in the future, add *.digitalocean.com to your email allowlist.

If you were expecting an SMS message with the code, ensure that you aren’t blocking communications from us and that you have entered the correct phone number in your profile’s Security page.

If you still aren’t receiving your verification codes, open a support ticket with your device details in the description. To get your device details, visit whatsmybrowser.org and click Copy, then paste the URL in the ticket description.

Related Topics

What do I do if I get verification codes for sign-in attempts that weren't me?

We strongly recommend that you reset your account password and add additional security by enabling 2FA or SSO.

Why do I have to keep entering a verification code when I log in?

You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

How can I disable device verification?

You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.