How quickly should I expect responses from support based on my current plan subscription?

Response times vary based on your current support plan. Current response times for each plan are as follows:

  • Starter - 24 hours
  • Developer - 12 hours
  • Standard - Two hours
  • Premium - 30 minutes

Read more about our support plans to see how they compare and how to sign up.

No, support plans do not apply to Cloudways or Paperspace offerings.