How quickly should I expect responses from support based on my current plan subscription?

Validated on 7 Dec 2022 • Last edited on 9 Aug 2023

Response times vary based on your current support plan. Current response times for each plan are as follows:

  • Starter - 24 hours
  • Developer - 12 hours
  • Standard - Two hours
  • Premium - 30 minutes

Read more about our support plans to see how they compare and how to sign up.

No, support plans do not apply to Cloudways or Paperspace offerings.
No, there are no contracts or lock-in periods.
Yes, you can set up billing alerts.
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