How do I submit new support requests based on my support plan?

Validated on 7 Dec 2022 • Last edited on 27 Sep 2023

Customers of all plans can open support requests via the DigitalOcean Support portal. Premium tier customers can open support chats via the portal and continue to work with a Technical Account Manager via Slack.

You can read about the differences between live chat and Slack interactions in our article, What is the difference between Support’s live chat and using Slack for support?

Read more about our support plans to see how they compare and how to sign up.

No, support plans do not apply to Cloudways or Paperspace offerings.
No, there are no contracts or lock-in periods.
Yes, you can set up billing alerts.
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