# How do I open a support ticket when I can't log in?

If you can’t sign in to open a ticket, send a support request through the [“Can’t sign in?” form](https://www.digitalocean.com/company/contact/support).

[Contact Support at DigitalOcean](https://www.digitalocean.com/company/contact/support): Can’t sign in? Contact our support team through this form for help.

If you receive an error on the DigitalOcean login screen that prevents you from signing into your account, include your device details in the description. To get your device details, visit [whatsmybrowser.org](https://www.whatsmybrowser.org/) and click **Copy**, then paste the URL in the ticket description.

If you can sign in, please [log in and create a support ticket](https://cloudsupport.digitalocean.com) instead.

## Related Topics

[What do I do if my account was locked during sign-up?](https://docs.digitalocean.com/support/what-do-i-do-if-my-account-was-locked-during-sign-up/index.html.md): If your account is locked during sign-up, [contact DigitalOcean support](https://cloudsupport.digitalocean.com) so we can authorize your access to your account.

[How can I disable device verification?](https://docs.digitalocean.com/support/how-can-i-disable-device-verification/index.html.md): You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

[How do I log in if I lose my two-factor authentication device?](https://docs.digitalocean.com/support/how-do-i-log-in-if-i-lose-my-two-factor-authentication-device/index.html.md): If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).