How do I launch a chat session as a Premium Support customer?

If you are a Premium Support customer, you can launch a chat session from the DigitalOcean Support portal. As long as there is a Support representative online, chat response times should be short.

Read more about our support plans to see how they compare and how to sign up.

Related Topics

Are there any contracts or lock-in periods for Standard and Premium plans?

No, there are no contracts or lock-in periods.

Can I be notified if my support bill exceeds a threshold?

Yes, you can set up billing alerts.

Can I have a refund for my DigitalOcean Support plan?

No, we do not offer refunds for support plans.