How do I launch a chat session as a Premium Support customer?

If you are a Premium Support customer, you can launch a chat session from the DigitalOcean Support portal. As long as there is a Support representative online, chat response times should be short.

Read more about our support plans to see how they compare and how to sign up.

No, support plans do not apply to Cloudways or Paperspace offerings.
Yes, you can set up billing alerts.