If you are trying to reach your Droplet via a load balancer, your load balancer may be down or not directing traffic to the target Droplet.
In this step of the Connectivity Troubleshooting Guide, you will:
If your Droplet is not connected to a load balancer, skip to the Next Steps section.
To check the status of your load balancer from the DigitalOcean Control Panel, click Networking, then click the Load Balancers tab. The page lists the load balancers set up in your account. Click your target Droplet’s load balancer.
The load balancer’s Droplet tab lists the Droplets connected to the load balancer, and the status column indicates the health of the connection between your Droplets and the load balancer. If your target Droplet is not listed among the Droplets connected to the load balancer, add the Droplet to the load balancer and then reattempt to connect to the target Droplet.
If your Droplet is listed as connected to the load balancer and its status is
down, your Droplet’s internal network configuration may be incorrect or the Droplet may be offline. Verify that your Droplets are healthy and active before continuing.
You can verify whether the connection is failing at the load balancer level or Droplet level using
ping is a diagnostic tool that tests the connection between networked devices and is native on most operating systems.
pingdiagnostic tool uses the ICMP protocol to verify connections. If your cloud firewall doesn’t have an inbound rule for ICMP, it will block any attempts to the reach the Droplet with
To verify that the load balancer is reachable from your computer, open a terminal on your local machine and then run the following command:
If your load balancer is accessible from the public internet,
ping returns the amount of data it sent to the load balancer and the amount of time it took for the data to reach the load balancer.
PING 203.0.113.154 (203.0.113.154): 56 data bytes 64 bytes from 203.0.113.154: icmp_seq=0 ttl=46 time=239.488 ms 64 bytes from 203.0.113.154: icmp_seq=1 ttl=46 time=352.659 ms
If your load balancer is not accessible from the public internet,
ping returns a timeout error:
PING 203.0.113.154 (203.0.113.154): 56 data bytes Request timeout for icmp_seq 0
Run the same command using your Droplet’s IP address.
If your Droplet responds but your load balancer does not, the load balancer is likely causing the connection problem. If you have assessed that the load balancer is the problem, you have two options:
If you are trying to reach your load balancer through a hostname, such as
www.example.com, you need to set up an A record with your DNS provider to point the hostname at the load balancer’s IP address.
To verify if your hostname has an A record pointing at the load balancer’s IP address, open a terminal and use the
dig utility to retrieve the A records set up on your domain:
dig <use-your-hostname> A
The command returns output similar to this:
;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53050 ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 3, ADDITIONAL: 5 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ; COOKIE: 1aad2b567441ddd264d7b5c062058926dea6b1dfd388758f (good) ;; QUESTION SECTION: ;bigassdraculasclub.com. IN A ;; ANSWER SECTION: example.com. 30 IN A 126.96.36.199 example.com. 30 IN A 188.8.131.52 ;; AUTHORITY SECTION: example.com. 172800 IN NS ns3.digitalocean.com. example.com. 172800 IN NS ns2.digitalocean.com. example.com. 172800 IN NS ns1.digitalocean.com.
ANSWER SECTION of the output doesn’t contain an A record pointing at your load balancer’s IP address, you need to add an A record to your hostname’s DNS configuration.
If your DNS provider is DigitalOcean, you can add an A record using the control panel. If DigitalOcean is not your DNS provider, reference your DNS provider’s documentation to see how to create A records for your hostname.
If you’ve recently updated A records for your hostname, it can take up to 24 hours for the update to propagate across the internet.
If your load balancer is correctly configured but your Droplet is still not connecting correctly, proceed to the next step and check your cloud firewall settings.