# Can I have a refund? We do not offer refunds. If there are extenuating circumstances, [contact support](https://cloudsupport.digitalocean.com). ## Related Topics [What if I'm unable to pay my invoice?](https://docs.digitalocean.com/support/what-if-im-unable-to-pay-my-invoice/index.html.md): We do not offer extensions, but we can help you find other solutions. [I've paid my bill so why aren't my services online?](https://docs.digitalocean.com/support/ive-paid-my-bill-so-why-arent-my-services-online/index.html.md): Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel. [I don't recognize a charge on my invoice](https://docs.digitalocean.com/support/i-dont-recognize-a-charge-on-my-invoice/index.html.md): Download the CSV version of your invoice for more detailed billing information.