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Accounts

Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.

View all Accounts support articles.

Backups

Backup schedules and frequency cannot be changed, but you can use Snapshots to backup a Droplet at anytime.
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.

View all Backups support articles.

Billing

Download the CSV version of your invoice for more detailed billing information.
We’re happy to help you find solutions to pay your invoice.
Update your contact and company details on your invoice.
Resolve an issue with your credit card being declined.
Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.

View all Billing support articles.

Databases

We are currently processing the cluster, most likely for maintenance. You can expect no downtime or performance issues.

View all Databases support articles.

Droplets

You may be receiving this error for various reasons, including a missing SSH key or incorrect password.
Older operating systems can pose large security risks.
You can recover your Droplet if you have taken a snapshot of the Droplet or signed up for automated backups.
Backup schedules and frequency cannot be changed, but you can use Snapshots to backup a Droplet at anytime.
Snapshots do not retain the IP address of the Droplet they were created from, but you can use floating IPs to assign the same address to new or redeployed Droplets.
You can review disk usage on your Droplet and then remove unnecessary files.
Configure your firewall to allow outgoing traffic through ports 80 and 443.
You cannot resize Droplets to smaller plans, but you can migrate your data to a smaller Droplet.
Windows cannot be used on a Droplet.
Destroying a Droplet destroys the backups along with it. You’ll want to preserve your backups first.
We have guides to help you migrate your data from your previous provider.
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
Use recovery mode to access Droplets that fail to boot up or have system problems.
File system corruption can cause a Droplet to boot into read only mode.
You can reset your Droplet’s password using the control panel.
High RAM or CPU usage is normally the result of applications or kernel processes on the Droplet. You can monitor high CPU usage processes on the Droplet and stop them if necessary.
You can serve multiple Wordpress instances from a single Droplet.
You can point multiple domains at a Droplet and serve multiple websites from it.
DigitalOcean blocks SMTP port 25 for some new accounts to prevent spam and other abuses of our platform.
You can check to see if a Droplet’s migration has completed by checking its history.
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.

View all Droplets support articles.

Kubernetes

You can configure load balancers that are provisioned by DOKS using Kubernetes service annotations .
Kubernetes service ‘externaltrafficpolicy’ field controls how nodes respond to health checks.
You can resize a DOKS node by creating a new node pool of the desired size.

View all Kubernetes support articles.

Load Balancers

You can configure load balancers that are provisioned by DOKS using Kubernetes service annotations .
Kubernetes service ‘externaltrafficpolicy’ field controls how nodes respond to health checks.

View all Load Balancers support articles.

Networking

Use this guide to gather information about your firewalls and diagnose problems.
Our DNS recursive servers now require Authoritative Answer flags when resolving host names.
Configure your firewall to allow outgoing traffic through ports 80 and 443.
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
You can point multiple domains at a Droplet and serve multiple websites from it.
DigitalOcean blocks SMTP port 25 for some new accounts to prevent spam and other abuses of our platform.

View all Networking support articles.

Snapshots

Snapshots do not retain the IP address of the Droplet they were created from, but you can use floating IPs to assign the same address to new or redeployed Droplets.
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.

View all Snapshots support articles.

SSH Troubleshooting

Problems with SSH connectivity include hostname resolution errors and connections being refused or timing out.
Problems during SSH protocol initiation include the client suddenly getting dropped or closed, the client returning errors about cipher negotiation, or issues with an unknown or changed remote host.
Problems with SSH authentication includes permission denied with SSH keys and passwords.
Problems with SSH shell environments include being unable to fork a process, the system reporting it’s not a valid shell, or issues reaching the home directory.

View all SSH Troubleshooting support articles.

SSL

You can renew your certificate manually using Certbot.

View all SSL support articles.

Third-Party Applications

You can renew your certificate manually using Certbot.
You can install cPanel and WHM on CentOS Droplets.
Windows cannot be used on a Droplet.
You can serve multiple Wordpress instances from a single Droplet.

View all Third-Party Applications support articles.

Volumes

You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.

View all Volumes support articles.