All Support Articles
How can we help you?
Search for help from support articles, product documentation, community, and the DigitalOcean Marketplace.
Billing
Resolve an issue with your credit card being declined.
Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.
View all Billing support articles.
Kubernetes
You can configure load balancers that are provisioned by DOKS using Kubernetes service annotations .
Kubernetes service ‘externaltrafficpolicy’ field controls how nodes respond to health checks.
You can resize a DOKS node by creating a new node pool of the desired size.
View all Kubernetes support articles.
Load Balancers
You can configure load balancers that are provisioned by DOKS using Kubernetes service annotations .
Kubernetes service ‘externaltrafficpolicy’ field controls how nodes respond to health checks.
View all Load Balancers support articles.
Droplets
You can check the space available on a Droplet’s disk
Allow your Droplet to connect with DigitalOcean’s monitoring so your Droplet can report metrics.
Resizing your Droplet can be just what is needed for a growing project.
Windows cannot be used on a Droplet.
Destroying a Droplet destroys the backups along with it. You’ll want to preserve your backups first.
DigitalOcean has guides to help you migrate your data from your previous provider.
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
Use recovery mode to access Droplets that fail to boot up or have system problems.
File system corruption can cause a Droplet to boot into read only mode.
You can reset your Droplet’s password using the control panel.
High RAM or CPU usage is normally the result of applications or kernel processes on the Droplet, not the physical host.
You can serve multiple Wordpress instances from a single Droplet.
You can point multiple domains at a Droplet and server mutiple websites from it.
DigitalOcean blocks SMTP port 25 for some new accounts to prevent spam and other abuses of our platform.
You can check to see if a Droplet’s migration has completed by checking its history.
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.
View all Droplets support articles.
Networking
Allow your Droplet to connect with DigitalOcean’s monitoring so your Droplet can report metrics.
There are a few ways to install an SSL on your Droplet, depending on where you get the certificate from.
You can point multiple domains at a Droplet and server mutiple websites from it.
DigitalOcean blocks SMTP port 25 for some new accounts to prevent spam and other abuses of our platform.
View all Networking support articles.
Third-Party Applications
Windows cannot be used on a Droplet.
You can serve multiple Wordpress instances from a single Droplet.
View all Third-Party Applications support articles.
Accounts
Once you pay a past-due balance, you need to manually turn your services (like Droplets) back on using the control panel. Services aren’t automatically powered back on after resolving an account suspension due to non-payment.
View all Accounts support articles.
Backups
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.
View all Backups support articles.
Snapshots
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
You can manually back up a Droplet using DigitalOcean snapshots or backups or, alternatively, using a third-party tool like rsync or SFTP.
You can transfer snapshots of Droplets to other users, who can then recreate the Droplet on their account from the snapshot.
Creating a backup or snapshot takes roughly 2 minutes per GB of used space.
View all Snapshots support articles.
Volumes
You cannot currently download DigitalOcean backups or snapshots, but you can use third-party tools to save your data locally.
View all Volumes support articles.