# Accounts Support

[Logging In](https://docs.digitalocean.com/support/logging-in/index.html.md): Having trouble logging in? View solutions for common account login problems.

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[How to completely move a project from one team to another?](https://docs.digitalocean.com/support/how-to-completely-move-a-project-from-one-team-to-another/index.html.md): You can only transfer Droplet Snapshots directly to another account or team. You have to migrate other resources manually to another account or team.

[What do I do if my account was locked during sign-up?](https://docs.digitalocean.com/support/what-do-i-do-if-my-account-was-locked-during-sign-up/index.html.md): If your account is locked during sign-up, [contact DigitalOcean support](https://cloudsupport.digitalocean.com) so we can authorize your access to your account.

[Why is my account now a team?](https://docs.digitalocean.com/support/why-is-my-account-now-a-team/index.html.md): Team collaboration is built into the DigitalOcean experience from sign-up.

[How can I disable device verification?](https://docs.digitalocean.com/support/how-can-i-disable-device-verification/index.html.md): You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.

[How do I log in if I lose my two-factor authentication device?](https://docs.digitalocean.com/support/how-do-i-log-in-if-i-lose-my-two-factor-authentication-device/index.html.md): If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes or SMS).

[How do I open a support ticket when I can't log in?](https://docs.digitalocean.com/support/how-do-i-open-a-support-ticket-when-i-cant-log-in/index.html.md): Use the Can’t Sign In form to send a support request if you can’t sign into your account.

[How do I switch the Google or GitHub account I use to log in to DigitalOcean?](https://docs.digitalocean.com/support/how-do-i-switch-the-google-or-github-account-i-use-to-log-in-to-digitalocean/index.html.md): Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.

[I forgot my username or password](https://docs.digitalocean.com/support/i-forgot-my-username-or-password/index.html.md): Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.

[I lost access to the email I use to log in](https://docs.digitalocean.com/support/i-lost-access-to-the-email-i-use-to-log-in/index.html.md): Try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.

[I lost access to the GitHub account I use to sign into DigitalOcean](https://docs.digitalocean.com/support/i-lost-access-to-the-github-account-i-use-to-sign-into-digitalocean/index.html.md): Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.

[I lost access to the Google account I use to sign into DigitalOcean](https://docs.digitalocean.com/support/i-lost-access-to-the-google-account-i-use-to-sign-into-digitalocean/index.html.md): Try to restore access to your Google account by following GitHub’s account recovery process.

[What do I do if I get verification codes for sign-in attempts that weren't me?](https://docs.digitalocean.com/support/what-do-i-do-if-i-get-verification-codes-for-sign-in-attempts-that-werent-me/index.html.md): Reset your account password and add additional security by enabling 2FA or SSO.

[Why do I have to keep entering a verification code when I log in?](https://docs.digitalocean.com/support/why-do-i-have-to-keep-entering-a-verification-code-when-i-log-in/index.html.md): You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.

[Why didn't I receive a password reset email or verification code?](https://docs.digitalocean.com/support/why-didnt-i-receive-a-password-reset-email-or-verification-code/index.html.md): If you didn’t receive a login email you requested from DigitalOcean, check your spam folder, make sure you’re looking at the right email address, and try refreshing for new mail.