# SnapShooter Support

Generated on 17 Mar 2026

SnapShooter is a cloud backup and recovery solution. Use SnapShooter to back up servers, volumes, databases, and applications from DigitalOcean and other cloud providers.

[Contact SnapShooter Support](https://snapshooter.com/contact-us): If you need additional help, contact SnapShooter Support via email or phone.

[I got a Permission Denied error when running a SnapShooter backup.](https://docs.digitalocean.com/support/i-got-a-permission-denied-error-when-running-a-snapshooter-backup./index.html.md): Either remount the tmp folder with exec permissions or set the backup engine to use the home directory instead.