United States of America State Tax Information

State Tax Summary

To ensure compliance with the requirements of the United States as it pertains to the taxability of our services, we charge sales tax as required in the following states as of November 2019:

State / Jurisdiction State Tax Rate Local Tax Rate Range
Connecticut 1% N/A
New Mexico 5.125% 0% - 4.125%
Ohio 5.75% 0.75% - 2.25%
South Dakota 4.5% 0% - 4.5%
Texas 6.25% 0% - 2%
Washington D.C. 6% N/A

We charge sales tax as required in the following states as of July 2020:

State / Jurisdiction State Tax Rate Local Tax Rate Range
Arizona 5.6% 0% - 6.5%
Hawaii 4% 0% - 0.5%
New York 4% 3% - 4.875%
Pennsylvania 6% 1% - 2%
Washington 6.5% 0% - 4%
West Virginia 6% 0% - 1%


How is my tax location determined?

Your tax location is typically based on your account address, which is initially set to the payment address of your primary payment method when you sign up. In some locations, we are required by law to consider other account details, like other payment addresses or IP addresses.

How can I change my tax location?

You can update your account address and view your account’s tax location and rate at any time on the billing page. If you’ve set your account address correctly but your account’s tax location is not what you expect, contact support for help.

Why is my invoice in USD? Can I get an invoice in another currency?

USD is the only currency we accept for payments, so all invoices are in USD. We cannot provide invoices in other currencies. Learn more about invoices.

My organization is tax exempt. How do I remove taxes from my invoice?

If we are required to apply taxes based on your account’s tax location, you can submit a tax exemption certificate from the billing page. Under Billing Settings, in the Tax Exemption section, click Add Exemption Form.

In the window that opens, confirm or update your company name, then click Continue to Ryan ControlPoint. Ryan ControlPoint is a third party we partner with to manage tax exemption requests. On their site, you can fill out or upload an exemption certificate. After you submit your exemption certificate, the tax exempt status in Tax Exemption section changes to Not Exempt - forms pending review.

We review requests each billing cycle. Once we review your request, we send an email to the address on file and update the status again. It lists Exempt if we approve the request and Not Exempt with a reason (like expired forms or incorrect location) if we cannot.